NameID - Terms and Conditions

TERMS AND CONDITIONS

Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) govern the relationship between NAME ID TECHNOLOGY LTD, a private limited company incorporated under the laws of the United Kingdom with company number 15936181, having its registered office at 20 Wenlock Road, London, England, N1 7GU (hereinafter referred to as the “Company”, “we”, “us” or “our”), and any party using or otherwise accessing the Company’s system, website, and/or the Services on the basis of these Terms (hereinafter referred to as the “Customer”, “you” or “your”).

The Company provides technological infrastructure and compliance tools designed to support identity verification, Know Your Customer (KYC) and Know Your Business (KYB) procedures, anti-money laundering (AML) screening, and other services related to regulatory compliance, fraud prevention, and risk assessment (collectively referred to as the “Services”).

These Terms also apply to your access to and use of the Company’s publicly available website located at https://nameid.io/en, including any associated domains or subdomains (collectively referred to as the “Website”), to the extent applicable. Use of the Website constitutes acceptance of these Terms. Please note that access to the Website alone does not establish a commercial relationship or contractual obligation for the provision of Services, unless separately agreed in writing.

The term “Customer” shall mean any legal entity or individual acting on behalf of a legal entity that uses or otherwise accesses the Company’s system and/or the Services on the basis of these Terms, unless otherwise governed by a separate written agreement with the Company.

By registering an account with the Company, subscribing to a service plan, accessing or using the Company’s systems, platform, Website, or Services in any manner, you confirm that you have read, understood, and agree to be legally bound by these Terms.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United Kingdom.

If you do not agree to these Terms, in whole or in part, you are not authorised to access or use the Services or the Website and must immediately discontinue any such access or use.

If you have any questions regarding these Terms, you may contact us at:

Email: info@nameid.io

Scope of Terms

These Terms and Conditions (“Terms”) apply to all interactions with the Company’s system, services, and publicly available website. For clarity and ease of use, these Terms are divided into two distinct parts, each governing a different type of engagement with the Company.

Part I – General Terms And Conditions

This part sets out the contractual framework for accessing and using the Company’s system and services. It applies to Customers who register an account, enter into a service agreement, or otherwise engage the Company to receive identity verification, Know Your Customer, Know Your Business, Anti-Money Laundering, or other compliance-related services. These provisions govern the rights and obligations of the parties in the context of a formal commercial relationship.

Part II – Terms Of Use For Website Visitors

This part applies to all individuals who visit or interact with the Company’s publicly accessible website at https://nameid.io/en, including any associated domains or subdomains. It governs access to and use of website content, outlines rules of conduct, intellectual property protections, disclaimers, and limitations of liability. These provisions apply regardless of whether the visitor is a registered Customer.

By using any part of the system, services, or website, you confirm that you have read, understood, and agree to be legally bound by all applicable parts of these Terms. If you do not agree with any provision, you must immediately discontinue use of the system, services, and website.

Definitions

For the purposes of these Terms and Conditions, the terms set out below shall have the meanings assigned to them in this section.

API means the Company’s application programming interface that enables the submission of applications for access to the System’s features and functionalities and facilitates communication between the System and the Customer Platform.

Applicant means an end user of the Customer Platform, whether a natural person or a legal entity, who provides documents, images, or other input data for the purpose of undergoing verification procedures using the Services.

Authorized User means an individual who is authorised by the Customer to access or use the System on the Customer’s behalf, including employees, contractors, or other personnel.

Billing Start Date means the date on which the Customer activates a selected Pricing Plan by entering billing information, or the date on which any applicable trial period ends, whichever is later.

Business Purpose means the lawful purpose for which the Customer may use the System and the Services, including but not limited to identity verification, fraud prevention, anti-money laundering and counter-terrorist financing compliance, internal due diligence, and risk assessment. The Customer is not permitted to resell, sublicense, or otherwise make the Services or System available to any third party without the Company’s prior written consent.

Check means a verification process completed using the Services, resulting in a final status such as "Approved", "Rejected", or "Resubmission Requested". Any repetition of a Check with respect to the same Applicant may be considered a separate Check and subject to additional charges.

Commencement Date means the earlier of the date on which the Customer accepts these Terms via the Website, or the date on which the Customer first accesses or uses the System or the Services.

Company means NAME ID TECHNOLOGY LTD, a private limited company incorporated under the laws of the United Kingdom with company number 15936181, having its registered office at 20 Wenlock Road, London, England, N1 7GU.

Confidential Information means any information disclosed by the Company to the Customer that is marked as confidential or would reasonably be understood as confidential by its nature or context, unless such information is already publicly available, lawfully known, independently developed, or lawfully disclosed by a third party.

Customer means the legal entity that registers a Customer Account and receives Services from the Company under these Terms.

Customer Account means the account established by the Customer to manage access to the System, usage of the Services, and billing.

Customer Platform means any technology or system operated or controlled by the Customer that interacts with or receives data from the System.

Fees means the charges payable by the Customer to the Company for the use of the Services, as agreed between the parties.

Intellectual Property Rights means all intellectual property rights, whether registered or unregistered, including but not limited to rights in software, databases, trademarks, logos, business names, trade secrets, know-how, and copyright.

Malicious Code means any software, code, file, or program that is intended to cause harm or gain unauthorised access to data, systems, or services, including viruses, trojans, worms, and similar elements.

New Release means an update to the System or the Services that includes improvements, error corrections, or changes to architecture or performance.

Pricing Plan means the package of Services selected by the Customer which defines usage limits, pricing, and available functionalities.

Security Feature means any security-related credential such as passwords, API keys, or other access controls used to secure the System.

Service or Services means the identity verification and compliance-related services provided by the Company, including but not limited to KYC, KYB, AML screening, and supporting tools made available through the System.

Service Level Agreement means the standards related to the availability and quality of the Services, if applicable, as separately communicated to the Customer.

Specification means the description and technical scope of the Services, including available features and functionality, as applicable to the Customer’s current Pricing Plan.

System means the proprietary platform and related technologies made available by the Company, including but not limited to the Dashboard, API, SDK, and backend infrastructure.

Trial Period means a limited period during which the Customer is granted access to the Services without charge, for evaluation and testing purposes only.

Website means the publicly accessible website operated by the Company at https://nameid.io/en, including any subdomains.

Website Content means all intellectual property made available through the Website, including but not limited to text, images, code, trademarks, and other creative or commercial assets.

Website Visitor means any individual accessing or using the Website who is not a registered Customer.

PART I – GENERAL TERMS AND CONDITIONS

Applicability

This part applies exclusively to Customers who register an account, subscribe to a Pricing Plan, or otherwise engage the Company to receive access to its technological system and Services. It forms a legally binding agreement between the Company and the Customer and governs all aspects of the commercial relationship, including account use, pricing, intellectual property, security, liability, and termination.

Terms of Use

These Terms take effect on the date the Customer accepts them or otherwise begins accessing or using the Services, whichever occurs first. This date is referred to as the Commencement Date.

The contractual relationship established under these Terms remains valid for an initial period of 12 months, beginning on the Billing Start Date. The Billing Start Date is defined as the later of the following: the date on which the Customer provides complete billing details and activates a Pricing Plan through the Dashboard, or the day immediately following the end of any applicable Trial Period.

At the end of the initial 12-month period, these Terms shall automatically renew for additional successive periods of 12 months each, unless either the Company or the Customer provides written notice of non-renewal in accordance with the termination provisions contained herein.

If, during the Initial Period or any subsequent Renewal Period, the Customer either exhausts a Pre-Payment or changes to a Pricing Plan that includes a Pre-Payment component, the current period shall be deemed to expire on the date of that event. A new 12-month Renewal Period shall commence on the next calendar day, with uninterrupted access to the Services. Unless otherwise expressly agreed, all such transitions and renewals are considered part of a single continuous Term.

Access to the System and Use of Services

The Customer shall be granted access to the System and the Services in accordance with the Pricing Plan selected and activated via the Dashboard. Full access shall be provided from the Billing Start Date. However, certain preliminary access may be made available earlier, subject to the provisions below.

Prior to the Billing Start Date, the Company may, at its sole discretion, enable limited functionality within the System for the Customer. This early access, which does not include chargeable Services, may be provided following the Company’s instructions sent to the email address specified by the Customer during registration. The Customer acknowledges that no personal data (other than data belonging to the individual uploading it, unless such individual is also an Applicant) may be submitted into the System before the Billing Start Date. Any outcome generated by the System based on such early input shall serve purely as a demonstration of its technical capabilities and shall not be considered equivalent to the provision of Services.

From the Commencement Date onward, and at any point during the Trial Period (or, where no Trial Period is granted, from the moment the Customer begins using chargeable Services), the Customer must, upon request, provide the Company with accurate and up-to-date information for verification and onboarding purposes. This may include, but is not limited to: details of Authorised Users, billing information, legal entity details, corporate ownership and control structures, information about ultimate beneficial owners and senior management, relevant business licenses or registrations, a description of business activities, and the Customer’s website address. The Company reserves the right to request additional information as needed for compliance and due diligence.

If the Customer fails to provide such information in a timely manner, or provides information that is incomplete, inaccurate, inconsistent, or false, or if the results of the Company’s internal review indicate that it would be inadvisable to continue the business relationship under the Company’s internal compliance standards, the Company may, at its sole discretion, suspend or restrict access to the System and/or terminate these Terms with immediate effect. The Company is under no obligation to disclose the details or outcome of its due diligence processes. If the Company notifies the Customer of a final negative result in relation to such procedures and deactivates the Customer’s access to its production environment, these Terms shall be deemed terminated immediately. Should access later be restored, these Terms shall be treated as having continued uninterrupted from the date of such restoration and on the same conditions previously in effect.

Subject to the above, and only after the Customer has provided its billing and company information and activated a valid Pricing Plan, the Company may offer a Trial Period at its discretion. The scope and duration of the Trial Period shall be indicated in the Dashboard. The Trial Period must be activated by the Customer and may not include all features and functionalities available under a standard Pricing Plan. Upon expiry of the Trial Period, the Services shall automatically become chargeable in accordance with the applicable Pricing Plan, without further notice.

Throughout the Term, the Company shall provide the Customer with access to the Services as outlined in the active Pricing Plan. In addition, the Company shall ensure that the System remains updated and available, and shall provide technical support to address any issues affecting operability, including the removal of Malicious Code and restoration of functionality where necessary. The Company shall also deliver New Releases as appropriate and in a timely manner.

The Customer agrees to implement any New Releases issued by the Company within 60 days of receiving notice. Failure to do so shall constitute a material breach of these Terms. The Company bears no responsibility for any malfunction, disruption, or reduced functionality of the System caused by the Customer’s failure to update as required.

Intellectual Property Rights

The Customer acknowledges that all intellectual property rights in and to the System and the Services, including but not limited to all software, documentation, interfaces, visual elements, and underlying technologies, are and shall remain the exclusive property of the Company or its licensors. No rights or interests are granted to the Customer other than those explicitly provided under these Terms.

The Customer agrees that it shall not, during the Term or at any time thereafter, dispute or attempt to challenge the ownership of such intellectual property rights, nor assist or encourage any third party to do so, whether directly or indirectly.

Subject to the above, the Company grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the System and Services solely for the Business Purpose and only for the duration of the Term. This licence is granted on the condition that the Customer remains in full compliance with these Terms.

The Customer is not permitted to copy, modify, translate, adapt, decompile, reverse engineer, disassemble, or otherwise attempt to derive source code or create derivative works from any part of the System, nor reproduce or use any results generated through such activities.

Fees and Payment Terms

The Customer shall pay all applicable fees for access to and use of the System and Services, including but not limited to any applicable subscription fees, installation fees, usage-based fees, or other charges as defined in the selected Pricing Plan. The specific structure and amounts of such fees depend on the Pricing Plan chosen by the Customer and can be reviewed at any time via the Company’s Website at https://nameid.io/en/pricing or directly within the Customer’s Dashboard.

The Customer acknowledges and agrees that certain fees, including but not limited to Pre-Payments, Commitments, Subscription Fees, and Installation Fees, are payable on an unconditional basis and are non-cancellable and non-refundable, regardless of whether the Services have been used during the applicable billing period, unless explicitly stated otherwise in writing.

All payments are processed automatically using the payment method provided and maintained by the Customer through the Dashboard. The Customer is solely responsible for ensuring that sufficient funds are available to satisfy all charges when due. If an attempted payment fails, the Company may reattempt the transaction multiple times, provided that the total amount collected does not exceed the amount owed.

If the Customer upgrades to a Pricing Plan with a higher or equal monthly commitment, the change takes effect immediately, and the current month’s fees will be recalculated proportionally based on the number of days remaining. If the Customer switches to a lower-tier plan, the change will take effect on the first day of the following calendar month.

Where the selected Pricing Plan includes a Pre-Payment or Commitment, any usage of the Services in excess of the included volume shall be billed separately. Once the applicable billing period ends, any unused balance automatically expires and will not be refunded or carried over.

The Company may automatically collect fees from the Customer’s registered payment method or designated bank account as follows:

Pre-Payments: on the Billing Start Date and at the beginning of each Renewal Period.

Commitments: within the first five calendar days of each billing cycle.

Usage-based fees and Subscription Fees: either monthly (within the first five calendar days of the month following the billing cycle) or earlier if specific thresholds are met.

Installation Fees: at the time of service activation or thereafter at the Company’s discretion.

If any amount remains unpaid, the Company may suspend or restrict access to the System and/or Services until the outstanding balance is settled in full. The Company may also restrict access in advance of an expected failure to pay, where this is supported by the applicable Pricing Plan.

Interest shall accrue on all overdue amounts at a rate of 0.1% per day, from the original due date until full payment is received, whether before or after a formal judgment is issued.

The Company may revise its fees as follows:

If an external data or service provider increases its fees or changes its pricing model, and such changes materially impact the Company’s cost of service, the relevant fees may be adjusted accordingly.

Any other price adjustment shall occur no more than once every twelve (12) months and shall not exceed fifteen percent (15%) of the current rate, unless otherwise agreed.

Any fee changes will be communicated at least fifteen (15) days in advance. If the Customer does not agree to the changes and the Parties are unable to reach a resolution within seven (7) business days, the Customer may terminate the Terms with immediate effect by written notice.

In the event of any inconsistency between this section and the selected Pricing Plan, the provisions of the applicable Pricing Plan shall prevail.

Confidentiality

The Customer shall treat all Confidential Information received from the Company as strictly confidential and must not disclose, publish, or otherwise communicate it to any third party. The Customer shall implement appropriate measures to protect such information, applying at least the same level of care as it applies to its own confidential information. In the event of any loss, breach, or unauthorised access to Confidential Information, the Customer must immediately notify the Company.

Confidential Information may not be used to develop, support, or offer a competing product or service. The Customer must not reproduce, transmit, or distribute any part of the Confidential Information, nor reverse-engineer, disassemble, or decompile any part of it.

Disclosure of Confidential Information is permitted only to employees or professional advisors of the Customer who have a legitimate need to access such information and are bound by confidentiality obligations no less protective than those set out in these Terms. The Customer shall be responsible for any acts or omissions by such persons.

If the Customer or its representatives are required by law, regulation, or legal process to disclose any Confidential Information, the Customer must, where legally permissible, promptly notify the Company to allow it to seek a protective order or take other appropriate action. In such cases, the Customer shall disclose only the portion of information legally required and shall use reasonable efforts to ensure it receives confidential treatment.

Upon the Company’s written request, the Customer shall promptly return or destroy all materials containing or derived from Confidential Information and confirm in writing that it has complied with this obligation.

The Customer acknowledges that a breach of this section may cause irreparable harm to the Company. In such cases, the Company shall be entitled to seek injunctive or equitable relief in addition to any other remedies available under law. The limitations of liability set out elsewhere in these Terms do not apply to any breach of this section.

These confidentiality obligations shall continue to apply indefinitely, even after the termination or expiry of these Terms.

The Company shall ensure the protection of any personal data processed under these Terms in accordance with applicable data protection laws and its internal security standards.

The Customer grants the Company the right to process personal data shared under these Terms for purposes including: improving the functionality and effectiveness of the System and Services, detecting and preventing fraud, providing the Services in accordance with these Terms, conducting internal audits and producing reports, and generating anonymised or aggregated statistics.

If these Terms are terminated, and subject to the Customer’s written request (provided the Customer is not in breach at the time of termination), the Company will allow the Customer to retrieve stored personal data from its account within 30 days from the termination date. After this period, such data shall be deleted, except where retention is required or permitted under applicable law.

Security

The Customer shall ensure that only Authorised Users are granted access to the System. Any credentials or Security Features issued by the Company or created by the Customer must be kept confidential and must not be shared with anyone who is not an Authorised User.

Where individual Authorised Users require separate access credentials, only an existing Authorised User may request such credentials from the Company.

All actions carried out in the System using credentials issued to or created by the Customer or its Authorised Users shall be deemed to have been performed by Authorised Users. The Company shall not be liable for any consequences resulting from such actions.

The Customer accepts full responsibility for the conduct of its Authorised Users, and for any third parties acting in a manner that qualifies as use by an Authorised User under these Terms. Any such acts or omissions shall be considered as acts or omissions of the Customer itself.

Liability

This section defines the extent of the Company’s financial liability to the Customer in connection with these Terms, including for any acts or omissions of the Company’s employees, agents, or subcontractors. It applies to all claims arising from a breach of these Terms, the Customer’s use of the Services, or any related conduct under contract, tort, misrepresentation, or statutory duty.

Nothing in these Terms shall exclude or limit liability where such exclusion would be unlawful. In particular, each Party remains fully liable for fraud or fraudulent misrepresentation, for payment of any sums properly due in the course of performance, and for any indemnities expressly stated in these Terms.

The Company shall not be liable for any loss of profits, income, business, contracts, revenue, goodwill, or reputation. It shall also not be liable for any indirect or consequential damages, or for any loss or corruption of data, unless such loss is the direct result of the Company’s breach of its obligations under these Terms.

The total cumulative liability of the Company to the Customer for any and all claims arising in connection with the performance of these Terms shall be limited to the lower of the following: the total amount of fees actually paid by the Customer in the three (3) calendar months immediately prior to the event giving rise to the claim, or five thousand euros (€5,000). This limitation applies regardless of the number or nature of claims and does not increase in the event of multiple related incidents.

The Customer is solely responsible for how it uses the Services and for any consequences, decisions, or interpretations made based on their output.

The Customer agrees to indemnify and hold harmless the Company, and their respective directors, officers, employees, and contractors, against any third-party claims, liabilities, damages, penalties, costs, or legal expenses resulting from the Customer’s use of the Services, provided such claims are not directly caused by the Company’s own breach of these Terms.

Each provision of this section limiting liability, disclaiming damages, or setting out indemnities shall be enforceable independently and shall survive the termination or expiration of these Terms.

Representations and Warranties

The Customer represents, warrants, and undertakes that it is duly incorporated and validly existing under the laws of its jurisdiction, and that it has full legal capacity and authority to enter into and perform its obligations under these Terms. The Customer confirms that all necessary internal approvals and corporate actions have been taken to authorise its acceptance of these Terms and its use of the Services.

The Customer agrees that the Services and the System will be used solely for legitimate and lawful Business Purposes, including fraud prevention, customer due diligence, and identity verification. The Customer shall not use the Services to harm or discriminate against any individual or group, or in any way that violates applicable law or regulation. The Customer also undertakes not to use the Services in any manner that could impair the security, availability, or integrity of the System or bring the Company into disrepute.

The Customer acknowledges that it is solely responsible for the accuracy and completeness of the data it provides or submits through the System, and for the outcomes of any business decisions made using the Services. The Services are intended to support, but not replace, the Customer’s own internal compliance and risk assessment processes.

The Company does not provide legal, regulatory, or risk classification advice and does not warrant that the use of the Services will ensure compliance with any specific laws or regulatory frameworks. The Services are provided on an “as is” basis. To the maximum extent permitted by law, the Company disclaims all warranties not expressly stated in these Terms, whether implied or statutory, including but not limited to any warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.

The Company shall not be held liable for any inaccuracy or limitation in the Services caused by the quality, content, or availability of third-party data sources or by data submitted by the Customer or its end users. The Services are intended exclusively for use in commercial compliance contexts and do not constitute consumer reporting, nor are they intended for use in making decisions about personal credit, employment, insurance, or similar consumer-facing matters.

Nothing in this section shall limit the Customer’s responsibility to assess the suitability of the Services for its own operational and regulatory needs, nor shall it affect the Company’s right to rely on this disclaimer in the event of a dispute.

Suspension and Termination

Either Party may terminate these Terms and Conditions at any time for convenience by providing the other Party with written notice at least thirty (30) days prior to the intended termination date. In addition, the Customer may suspend the provision of Services at any time by submitting a request through the Dashboard. Such a suspension will take effect on the first day of the month immediately following the month in which the request is made. Until the suspension becomes effective, the Services will continue to be charged, and once the suspension is lifted, the Services will immediately resume under the same terms.

In the event of a material breach (for example, a violation of these Terms and Conditions, noncompliance with applicable laws, insolvency, or any significant disruption to a Party’s ability to fulfill its obligations), either Party may terminate these Terms and Conditions with immediate effect by providing written notice to the other Party.

Termination of these Terms and Conditions does not affect any rights, remedies, obligations, or liabilities that have accrued prior to the termination date. Any provisions intended to survive termination will remain in full force and effect.

Furthermore, the Service Provider reserves the right to limit or suspend the Customer’s or any Authorized User’s access to the System or the Services, or to terminate these Terms and Conditions with immediate effect, if it knows or reasonably suspects that:

the Customer is in breach of any warranties, representations, or obligations set out in these Terms and Conditions

the Customer (including its affiliates, beneficial owners, directors, officers, agents, or employees) is in violation of any applicable laws or subject to local or international sanctions

the Customer infringes on the Service Provider’s Intellectual Property Rights

the Customer has disclosed Confidential Information in a manner not permitted under these Terms and Conditions

a third party has gained unauthorized access to the System or Services as a result of the Customer’s actions or omissions, including misuse of any credentials issued by the Service Provider

the Customer’s actions, in the Service Provider’s reasonable opinion, may harm the legitimate interests or business reputation of the Service Provider or its counterparties

the Customer’s usage of the Services exceeds 1,000 Checks or 1,000 Applicants within any single calendar day

In such cases, the Service Provider may suspend access immediately and, at its sole discretion, reinstate access only after the Customer has remedied the situation to the Service Provider’s satisfaction. The Service Provider may also implement suspension measures in stages. For example, it may first disable access to the Dashboard and then fully restrict the provision of the Services as it deems necessary.

General

Force Majeure

A Party shall not be considered to be in breach of these Terms and Conditions, and shall be excused from performance or liability for damages to the other Party (or any third party), if and to the extent it is delayed in or prevented from performing or carrying out any of the provisions of these Terms and Conditions due to a labor disturbance, sabotage, act of the public enemy, war, invasion, insurrection, riot, fire, storm, flood, earthquake, explosion, epidemic, or any other cause beyond that Party’s reasonable control. Such causes include (but are not limited to) any curtailment, order, regulation, or restriction imposed by governmental, military, or lawfully established civilian authorities, or any emergency repairs (not limited to the causes listed above) on the property or equipment of that Party or property or equipment deemed under that Party’s operational control (“Force Majeure”).

Any Party invoking Force Majeure shall use reasonable efforts to remove the condition preventing performance and shall not suspend its obligations any more broadly or for any longer period than required by the Force Majeure event. Each Party shall use its best efforts to mitigate the effects of the Force Majeure, remedy the inability to perform, and resume full performance of its obligations as soon as reasonably possible. Either Party may terminate these Terms and Conditions with immediate effect by giving written notice to the other Party if the Force Majeure event continues without remedy for sixty (60) consecutive days.

Changes to These Terms and Conditions

The Service Provider may from time to time update these Terms and Conditions at its sole discretion. The Service Provider will use reasonable efforts to notify the Customer of any such updates by email, through the Dashboard, and/or via the Website. The Customer is solely responsible for ensuring it has read, understood, and agreed to the updated version of these Terms and Conditions. For the avoidance of doubt, the Customer’s continued use of the System and/or the Services, or the absence of any objection to the updated Terms and Conditions before they become effective, shall be deemed acceptance of the updates.

No Waiver

Failure or delay by either Party in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy. The exercise of any remedy by either Party does not constitute an election of that remedy to the exclusion of any other right or remedy.

Severability

If any provision of these Terms and Conditions (or part of any provision) is found by a court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms and Conditions to the extent required.

Entire Agreement

These Terms and Conditions constitute the entire agreement between the Parties and supersede any previous arrangements, understandings, or agreements relating to the subject matter hereof (unless expressly agreed otherwise by the Parties). Each Party acknowledges that it has not relied on any statements, warranties, assurances, representations, or undertakings (oral or written) made by or on behalf of the other Party in entering into these Terms and Conditions, other than those expressly set out herein or expressly referred to in these Terms and Conditions.

Third-Party Rights and Relationship of the Parties

Except as expressly stated otherwise, nothing in these Terms and Conditions shall create or confer any rights or benefits in favor of any person other than the Parties. Nothing in these Terms and Conditions shall create an agency, partnership, or joint venture of any kind between the Parties. Neither Party has the authority to act in the name of or on behalf of the other Party, to enter into any commitment, or to make any representation or warranty that would be binding on the other Party in any way.

Assignment

The Customer may not assign any of its rights or obligations under these Terms and Conditions without the Service Provider’s prior written consent, which shall not be unreasonably withheld. Where permitted under applicable laws and regulations, the Service Provider may assign its rights and/or obligations under these Terms and Conditions to any of its affiliates (meaning any entity controlling, controlled by, or under common control with the Service Provider) without the Customer’s consent. Notwithstanding the foregoing, either Party may, upon prior written notice, assign its rights or obligations under these Terms and Conditions to an acquirer of all or substantially all of its assets without the other Party’s consent.

Public Announcements

The Customer may only make public announcements or publish written materials concerning the Service Provider and/or the existence and nature of the business relationship between the Parties with the Service Provider’s prior written consent, except where required by law, governmental or regulatory authority (including any relevant securities exchange), or any court or authority of competent jurisdiction. The Service Provider may freely use the Customer’s trademarks (including logos) in its marketing or promotional materials or on its Website to identify the Customer as a counterparty.

Notices

Unless otherwise specified in these Terms and Conditions, any notice or communication required or permitted hereunder shall be in writing and in English. It may be delivered by hand to a responsible person during ordinary business hours at the address of the receiving Party, by email to the receiving Party’s designated email address (and deemed received when recorded as delivered on the recipient’s email server unless proven otherwise), via the Dashboard, or by any other means that the Parties explicitly agree upon in writing.

Anti-Bribery and Corruption

Each Party shall comply with all applicable laws and regulations relating to anti-bribery and anti-corruption, and shall promptly report to the other Party any request or demand for an undue financial or other advantage of any kind that is received in connection with the performance of these Terms and Conditions.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles. The Parties shall use all reasonable efforts to settle any dispute arising out of or in connection with these Terms and Conditions through amicable negotiations. If such a dispute cannot be resolved amicably within thirty (30) days from the date one Party notifies the other of its existence, the dispute shall be resolved exclusively by the courts of the United Kingdom. Each Party irrevocably submits to the jurisdiction of such courts for the purpose of any suit, action, or proceeding arising out of or relating to these Terms and Conditions.

PART II — TERMS OF USE FOR WEBSITE VISITORS

Applicability

This part applies to individuals who access or use the publicly available areas of the Company’s website located at https://nameid.io/en, including any associated domains or subdomains (collectively referred to as the “Website”). It governs the use of the Website by unregistered visitors and outlines the terms and conditions applicable to browsing, submitting inquiries, or otherwise interacting with the Website. If you create a Customer Account, subscribe to any Services, or enter into a commercial arrangement with the Company, the terms outlined in Part I – General Terms and Conditions will additionally apply.

By continuing to browse or interact with the Website, you confirm that you understand and agree to be bound by the provisions of this Part II. If you do not agree with these terms, you must refrain from using the Website.

Privacy

When you visit the Website, we may collect certain types of information to ensure its functionality, security, and performance. This includes essential technical data such as your IP address, browser type, device identifiers, time of access, and system logs. We also use necessary cookies and similar technologies that are required to operate the Website correctly and securely.

Additional personal data may be collected if you choose to interact with the Website by submitting forms, making inquiries, subscribing to updates, or requesting materials. This may include your name, email address, phone number, company name, or other details you voluntarily provide.

The rules governing the collection, use, retention, and protection of your personal data are outlined in our Privacy Notice, which forms an integral part of these Terms. The use of cookies and your options for managing them are further explained in our Cookie Policy.

By using the Website, you confirm that you have read and understood the Privacy Notice and Cookie Policy, and agree to the processing of your personal data in accordance with those documents and applicable data protection laws.

Age Requirements

You may only access or use the Website if you are at least 16 years of age. To create a Customer Account, use any demonstration version of the Services, submit a request through the Website, or subscribe to receive marketing communications or other materials, you must have reached the age of legal majority under the applicable laws of your country of citizenship and/or residence.

If you do not meet the applicable age or legal capacity requirements, you are not permitted to use the Website, engage with the Company in any way, or access any part of the Services, including trial or demo versions. The Company reserves the right to request age verification at any time and to suspend or restrict access where such verification is not provided or is found to be false.

Customer Account Use

Certain areas or functionalities of the Website may be restricted to registered and authorised users only. If you create a Customer Account, you are solely responsible for maintaining the confidentiality of your login credentials, including your password, and for any and all actions taken under your account.

By accessing or using a Customer Account, whether for yourself or on behalf of another entity, you represent and warrant that you are an authorised user of that account. You must immediately notify the Company if you suspect or become aware that your login credentials have been lost, stolen, disclosed to any unauthorised third party, or otherwise compromised.

The Company reserves the right to disable or suspend access to any account in the event of suspected unauthorised use, security risks, or breach of these Terms.

Rules of Communication and Interaction

The Website may offer features that allow you to communicate with the Company, including submitting requests, completing contact forms, or using other interactive elements. You must adhere to the following rules when engaging with the Company through any communication channel provided on the Website:

Do not use obscene, vulgar, or profane language

Do not submit content or messages that are abusive, threatening, harassing, defamatory, or discriminatory on the basis of age, sex, race, ethnicity, or any other protected category

Do not send messages intended to promote or incite violence or harm

Do not engage in spam or unsolicited promotional activity

Do not transmit any content or files containing viruses, malware, Trojan horses, worms, or any code designed to disrupt, damage, intercept, or expropriate systems, data, or information

Do not impersonate any person, company, or entity or misrepresent your affiliation with any third party

Failure to comply with these rules may result in permanent restriction or blocking of your ability to communicate with the Company, including blacklisting from future contact or submissions.

Intellectual Property

All content available on or through the Website, including but not limited to text, articles, graphics, illustrations, photographs, video and audio files, design elements, page layouts, logos, software code, scripts, and other structural or functional components, is protected by applicable intellectual property laws and international treaties. Such content is either owned by the Company or lawfully licensed to it, and may not be used, copied, modified, distributed, published, stored, or otherwise exploited without the Company’s express prior written consent.

You are not permitted to create derivative works based on any part of the Website’s content, nor may you adapt, translate, reverse engineer, or otherwise manipulate any material for commercial or non-commercial purposes, unless such use is explicitly authorised in writing by the Company.

The Company’s trademarks, service marks, trade names, business names, logos, slogans, and trade dress—including visual identity elements such as button styles, headers, custom graphics, and user interface components—are proprietary assets protected under national and international trademark legislation. You may not use, reproduce, display, imitate, or register any such mark or visual element without the Company’s prior written permission. Use of the Company’s brand elements in any way that could cause confusion, suggest affiliation or endorsement, or otherwise harm the Company’s reputation is strictly prohibited.

The Website may display trademarks, names, or logos of third parties. All such third-party marks remain the exclusive property of their respective owners and are used by the Company under valid license or with express permission. You are not authorised to use any such third-party mark without the prior consent of the rights holder.

Disclaimer of Warranties and Limitation of Liability

The Website is provided on an “as is” and “as available” basis. To the fullest extent permitted under applicable law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, or that the Website or its content will meet your expectations or requirements.

Use of the Website is at your sole risk. The Company does not warrant or represent that the Website, its content, or any functions or features offered will be uninterrupted, secure, timely, or error-free. The Company makes no guarantee that the information provided on the Website is accurate, complete, up to date, or suitable for any specific purpose. Furthermore, the Company does not warrant that the Website or any server that makes it available is free of malware, viruses, or other potentially harmful components.

The Company may, at any time and without prior notice or liability, update, modify, suspend, or discontinue any part of the Website or its features, including demonstration versions of its Services. The Company is under no obligation to maintain, support, or ensure the availability of any content or functionality that may be made accessible through the Website at any given time.

To the maximum extent allowed by law, the Company shall not be held liable for any loss or damage of any kind, whether direct, indirect, incidental, consequential, special, exemplary, or punitive, arising out of or related to your use of, or inability to use, the Website. This includes, without limitation, loss of revenue or profit, loss of data, business interruption, device or network damage, opportunity cost, reputational harm, or any other commercial or personal loss, even if the Company has been advised of the possibility of such damages.

This limitation also applies to damages resulting from viruses or malicious code transmitted via the Website, unauthorised access to your device or data, service interruptions, operator error, force majeure events, or any other circumstance beyond the Company’s reasonable control.

You understand and agree that your sole and exclusive remedy for any dissatisfaction with the Website is to stop using it.

In jurisdictions where certain disclaimers or limitations are not allowed under law, the above provisions shall apply only to the extent permissible in such jurisdiction. In those cases, the Company’s liability will be limited to the minimum extent permitted by applicable law.

License

The Company grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website, its publicly available content, and any demonstration version of the Services solely in the manner explicitly provided by the Company.

This license does not permit:

any resale, commercial exploitation, or redistribution of the Website or its content;

any derivative use of the Website or its content for modification or adaptation;

downloading any portion of the Website or demo services, except for standard browser caching or where expressly permitted;

using the Website or content for purposes other than as intended by the Company;

the use of data mining tools, robots, crawlers, or similar data extraction or gathering technologies.

You are prohibited from copying, reproducing, framing, mirroring, or otherwise displaying any part of the Website without the Company’s prior written permission. This includes the use of framing techniques to enclose any content, or using meta tags or other “hidden text” that references the Company’s name, trademarks, or intellectual property in any way without explicit authorisation.

Any unauthorised use automatically terminates the license granted and may result in legal action.

Links to Other Websites

The Website may include links to external websites or digital resources maintained by third parties. Unless expressly stated otherwise, these third-party sites are not under the control of the Company, and the Company is not responsible for the content, availability, accuracy, or practices of any such sites.

The presence of a link does not imply endorsement, sponsorship, or affiliation by the Company. Any link is provided solely for convenience or reference. You acknowledge that accessing such external sites is at your own risk, and the Company disclaims all liability for any damage or loss resulting from your interaction with third-party content or services.

The use of any third-party site is governed by its respective terms and policies, and you are encouraged to review them before engaging with such platforms.

Governing Law

By accessing or using the Website, you agree that all matters relating to these Terms of Use, including any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the United Kingdom.

You further agree to submit to the exclusive jurisdiction of the competent courts of the United Kingdom for the resolution of any such disputes, to the extent permitted by applicable law.

Modifications

The Company may update, revise, or amend these Terms of Use at any time, without prior notice, as the Website and demonstration Services evolve or expand. Any such modifications will take effect immediately upon being posted to the Website.

You acknowledge and agree that it is your responsibility to review these Terms regularly. By continuing to access or use the Website after updated Terms have been published, you will be deemed to have accepted and agreed to the revised version in full.

If you do not agree to the modified Terms, you must immediately discontinue use of the Website.